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TERMS AND CONDITIONS

1. General Use of Sretsissuper.com

Welcome to SRETSISSUPER.COM website (the "Website"). By accessing this Website you agree to these terms and conditions (the "Terms"). If you do not agree to them you may not use this Website and should kindly leave this website. If you continue to use the Website or if you order products, we will take this as your acceptance of these terms and conditions.

SRETSISSUPER.COM is an online service of Sretsis Company Limited.

"SRETSISSUPER.COM" (since now will be called "We"/"Our"/"Us") is provided solely for your personal use for the purchase of clothes, accessories, jewelry, fine jewelry and other items ("Items") under the following brand: Sretsis, Matina Amanita, Sincerely Yours and Little Sister. The products purchased on www.sretsissuper.com are directly sold by Sretsis Co., Ltd. with registered office at 37/85 M.1 Chaengwattana Rd, Klonggluea, Pakkret, Nonthaburi, 11120, Thailand. We have taken great care to ensure that the items on our website are presented as accurately as possible.

The products offered for sale on SRETSISSUPER.COM may not exactly correspond to the real garments in terms of image and colors due to the internet browser or monitor used (Computers, Notebooks, Smart Phones, Tablets or Androids). Before placing an order, please read through these Terms.

To be eligible to purchase items on this website you must:
     1. Be the holder of a credit card or account which includes Visa, Master Card, AMEX and PayPal.
     2. Warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects.

If the personal information of yours has changed, please kindly update your profile on SRETSISSUPER.COM or notify us immediately by contacting us at cs@sretsissuper.com

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
By using this site you agree to comply with, and be bounded by, these Terms.
We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bounded by, the Terms as changed.

2. Shopping Guide

When you order an item from SRETSISSUPER.COM, you are offering to buy it for the price stated, subject to these Terms. You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the "Confirm Order" button at the end of the on-line order process.

When your order has been placed, an order confirmation email indicating purchased items, a payment reference and the value of your order will be sent to your designated email. If you do not receive a confirmation, please email us at cs@sretsissuper.com. Please allow up to 3 business days to process your order. Once the order has been processed and shipped, you will receive a shipping confirmation email with the tracking number of your shipment. Unless we have notified you that we do not accept your order, our acceptance of your order and the completion of the contract between you and us will take place when you receive a shipping confirmation email from us notifying you that we have dispatched the items ordered by you.

Our acceptance of your order will be deemed complete and received by you at the time and date of sending the email, which time and date is specified on the email. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.

If you require any information regarding your order(s) please contact us on +66 (0)2 980 8666 during our office hours of 10am to 5pm GMT on Monday to Friday or email us at cs@sretsissuper.com

We may not accept your order if:
     1. The item you have ordered is out of stock.
     2. If your credit card is due to expire or have ‘RED’ fraud warning alert.
     3. We are unable to obtain authorisation for your payment
     4. If we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

We do not accept your order if you make a purchase in THB but request the product to be delivered to the address in any country but Thailand. We may cancel the order or ask for a new address in Thailand.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email advising you of this.

3. Price and Delivery

Displayed price and invoicing are in USD (US dollars) or THB (Thailand Baht) which the price displayed to you at the checkout is the price and currency that you pay. Prices are subject to change. Check the final price of sale before confirming your order.

All price displayed on the website is inclusive of taxes and duties. SRETSISSUPER.COM orders will be shipped on a DDP (Delivery Duty Paid) basis.

Delivery in Thailand is shipped via Thailand Post EMS service and is expected to arrive within 2-5 business days, while delivery to other countries is shipped via UPS service and may take up to 14 business days to arrive depending on destinations with the exception of monogram items which can take up to 70 business day to arrive as they are customized pieces.

Orders will be dispatched during business day, Monday to Friday, 10am to 5pm GMT and within 72 hours after we have received the full payment. Dispatch times may vary according to availability and any guarantees made as to delivery times are subject to any delays resulting from postal delays for which we will not be responsible.

Any changes in delivery address must be notified to us at least 1 week in advance of delivery in writing to email cs@sretsissuper.com. We will not be held responsible for any incorrect deliveries resulting from your failure to notify.

If you wish to track your parcel, please refer to the shipping confirmation email we sent containing your tracking number or alternatively email us at cs@sretsissuper.com and we will track your shipment for you.

4. Payment

We accept payment via Visa, Master Card, Amex and PayPal.

When selecting PayPal at checkout, you will be directed to the PayPal site to "Log In" and review the amount shown before clicking "Pay Now". Once this transaction is completed, you will then return to SRETSISSUPER.COM

Payments by credit or debit cards will be processed by K-Payment Gateway electronic payment service. All details of the card will be sent by encrypted protocol to said service without third parties having any access thereto whatsoever. Such details will not be used by Sretsis Company Limited except for performing the procedure relevant to your purchase or for reporting cases of fraud to the police on the website. The price of your purchase will be charged to your current account only when the purchased products are actually shipped.

5. Return Policy

We do not accept any returns and exchange. We take pride in our product quality and carefully handle and pack all products with great care. For any merchandise, with the exception of Sales items, that is caused by manufacturing faulty, we will offer new replacement. If the new item is not available due to any reason, a cash voucher will be issued for you to spend in your next purchase at SRETSISSUPER.COM. We do not have a cash refund policy. Strict Return and Exchange policy for faulty item is as per below
     1. The customers must inform about the defective goods within 2 days upon receiving the items via cs@sretsissuper.com.
     2. We must receive the products within 30 days from the date in which you receive your order.
     3. Designer garment tags must not be removed and the item must be returned in its original packaging.
     4. We reserve the right to reject any return items that are soiled and damaged as a result of normal wear.
     5. For "Clothes", the items must not have been used, worn, washed or damaged.
     6. For "Lingerie", "Stocking", and "Swimming Wear", the item must be tried on over underwear without removing the protective adhesive strip.
     7. For "Shoes", the items must be tried on a carpeted surface.
     8. For "Jewelry", the item must be in the original box when returned.

6. Promotion and Discount

You may occasionally receive our discount codes via email or through promotional materials. These following Terms are applied to all SRETSISSUPER.COM promotion and discount.
     1. Promotion and discount codes are non-transferable.
     2. Promotion and discount codes cannot be used in conjunction with any other promotion code or offers from Sretsis Company Limited brands. Other selected brand exclusions may also apply.
     3. A promotion and discount codes cannot be used after the order has been placed.

7. Customer Service

For general enquiry, please contact us at cs@sretsissuper.com or call us at +66(0)2 9808666 during our office hours of 10am to 5pm GMT on Monday to Friday.

8. Privacy Policy & Cookies

Privacy:
We will treat all your personal details as confidential. When you register on this Website, or make a purchase, we will collect personal details from you such as your name, e-mail address, billing address, telephone number. We guarantee that any personal details which you provided to us are held in security and will not be published to the third party nor other company.
We use your information only for the following purposes:
     1. Maintaining your registration.
     2. The statistic purpose to improve this Website and our services to you.
     3. To serve Website contents to you.
     4. To administer of this Website.
     5. To notify you of products or special offer that may be interested to you.
     6. To send you information or our news and update by email.
     7. To send you the promotion or discount codes.

Cookies:
The cookies are the small file information which is sent to your computer or devices. When you visit a website, it will recognize your device on future visits to improve your site experiences as well as to ensure that the adverts or offers you see online are most relevant to you. The cookies are provided for four purposes by the following description.
     1. For shopping functions: These cookies enable you to browse the website and use our features such as shopping cart, wish lists and suggested items.
     2. For website analysis: We use these cookies to measure and analyse our customers" online shopping behaviour on our website. This allows us to continuously improve our website, marketing analysis, promotion tools decision and improve your shopping experience.
     3. For customer"s preferences: When browsing or shopping online, the website will remember preferences you make (for example your user name, language and location). This makes your browsing easier and more personal to you.
     4. For advertising and adverts: These cookies are used to deliver adverts which are most relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising and banner campaigns.

9. Security

To provide a shopping experience that is secure, this web site uses Secure Socket Layer (SSL) technology. SSL is encryption technology that provides security for information that is transmitted over the internet. When SSL is enabled, you will see a padlock icon at the top of your browser in which you may click on this to learn more about the SSL digital certificate. You will also see the URL beginning with "HTTPS" instead of the standard "HTTP" when you are in the secured mode. Transactions on this website are processed through secure online payment gateway that encrypts your card details in a secure environment.
To provide additional security measures, we utilise" Verified by VISA" and "Mastercard Securecode". If you are paying with a card that is enrolled with one of these programs, your issuing bank will require you to confirm your details after submitting your order. You will be prompted at this time to enter your password for authorisation. This will be handled electronically through your bank.

10. Intellectual Property

Unless otherwise stated, all intellectual property rights, including but not limited to copyright, trademark, registered and unregistered designs, database rights, domain names and goodwill ("Intellectual Property Rights") in all content presented on this Site, including all text, graphics, logos, photographs and images is the exclusive property of SRETSIS COMPANY LIMITED or its licensors and is protected by applicable legislation around the world. Any commercial use including the reproduction, modification, distribution, and transmission of any content is strictly prohibited without the consent of SRETSIS COMPANY LIMITED.

11. Third Party Link and Other Websites

We may include hyperlinks on this site to our corporate brands websites which are www.sretsis.com / www.matinaamanita.com / www.sincerelyyours-by-sretsis.com.

SRETSISSUPER.COM has not reviewed all of the sites linked to its website and is not our responsible for the contents or accuracy of any off-site pages and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources. We are not responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.